Online Webinar

Mastering Digital Product Management – Onboarding and Gamification


This is Part 2 of our series on Digital Product Management and builds on Part 1, where we covered how to track, understand, and improve upon our customer’s use of our products. We also discussed how to connect usage to business outcomes, highlighted several to focus on, and provided a few examples of how improving product usability leads to improved business outcomes.

Join David Nash for an exciting and informative webinar which will get you thinking about what it takes to facilitate an in-product journey that will delight your customers, and keep them coming back.

Here in Part 2, we will dive a bit deeper and cover two vital phases of your user’s interaction with your product:

  • User Onboarding which ensures they have an awesome experience from their first moment. We will introduce the onboarding continuum (it’s not a single transaction!) and suggest some ways to personalize onboarding for your users, “at scale”.
  • Gamification as a technique to drive User Retention and deepen user engagement. Gamification is not about playing games. It is about finding innovative ways to make your user experience engaging that bring users back for more. We will explain intrinsic/extrinsic motivators, contrast some advantages and disadvantages, and share some techniques and examples.
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  • Roger Snyder no background

    Roger Snyder

    Principal Consultant and Trainer
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